Crucial Response Records

Shipping & Returns


Ordering information:
You can order through our online store, per email order@crucialresponse.com or by telephone +49 203 455 79 39. You can reach us between 10 am in the morning till 7 pm in the evening. You can leave us a message if we can't answer the telephone. Please leave your name and phonenumber, we will get back to you as soon as possible.
 

Payment within Germany
bank transfer

Peter Hoeren
Account: 80184
Bank: Stadtsparkasse Oberhausen
Bank code: 36550000 

Direct Debit

We debit the amount to be paid from your bank account. This method of payment is possible only from the third order.


Payment information within the EU:
Bank transfer
Peter Hoeren, IBAN: DE43365500000000080184, BIC/SWIFT: WELADED1OBH

Paypal: our paypal address is hq@crucialresponse.de


Payment information outside the EU and oversea:
Paypal: our paypal address is hq@crucialresponse.de

Please notice that we have to charge you the paypal fees when ordering by paypal!
 

Minimum Order
No minimum order required – only buy what you need! 

If you are in Germany and want to drop you are always welcomed. We don't run a regular shop, just an online mailorder only. Just to make sure that someone is here get in contact with us first by mail or give us a call.


Shipping

All packages are shipped with DPD within Germany, we shipp with DHL to foreign countries.


Custom & tax charges International customers will be responsible for all customs, duties and tax charges, which may vary from country to country. Crucial Response has no control over these charges and they are not included in our Product or Shipping and Handling fees.


Shipping Costs
Here are the shipping cost. With additonal weight shipping cost rise automatically. If you have any questions feel free to ask.

Country Weight Shipping Cost Free Shipping
Germany up to 30 kg 5,00 Euro from 100,- Euro order value

Country Weight Shipping Cost Free Shipping
Austria, Belgium, Bulgaria, Denmark, Netherlands, Luxembourg, Romania up to 0,5 kg 3,50 Euro from 130,- Euro order value
up to 2 kg 6,50 Euro
up to 5 kg 8,00 Euro
up to 10 kg 10,50 Euro
France, Great Britain, Switzerland
up to 0,5 kg 3,50 Euro from 160,- Euro
order value 
up to 1 kg 7,00 Euro
up to 2 kg 9,00 Euro
up to 5 kg 12,50 Euro
up to 10 kg 15,50 Euro
Czech Republic, Finland, Greece, Irland, Italy, Poland, Portugal, Spain, Sweden
up to 0,5 kg 3,50 Euro from 190,- Euro order value
up to 1 kg 7,00 Euro
up to 2 kg 9,00 Euro
up to 3 kg 16,50 Euro
up to 6 kg 20,00 Euro
up to 9 kg 23,50 Euro
Croatia, Norway, Russian Föderation, Ukraine, Hungary
up to 0,5 kg 3,50 Euro from 260,- Euro order value
up to 1 kg 7,00 Euro
up to 2 kg 16,00 Euro
up to 4 kg 28,50 Euro
up to 6 kg 31,50 Euro
up to 8 kg 36,00 Euro
up to 10 kg 39,50 Euro
 

Standard Express
Canada, USA
up to 0,5 kg 3,50 Euro 3,50 Euro from 290,- Euro order value
up to 1 kg 7,00 Euro 7,00 Euro
up to 2 kg 16,00 Euro 28,00 Euro
up to 3 kg 29,50 Euro 42,00 Euro
up to 4 kg 31,50 Euro 49,00 Euro
up to 5 kg 33,50 Euro 55,50 Euro
up to 6 kg 35,50 Euro 62,50 Euro
up to 7 kg 38,00 Euro 69,00 Euro
up to 8 kg 40,00 Euro 75,50 Euro
Argentinia, Australia, Brasil, Chile, Japan, Philippine         
up to 0,5 kg 3,50 Euro 3,50 Euro from 320,- Euro order value
up to 1 kg 7,00 Euro 7,00 Euro
up to 2 kg 16,00 Euro 28,00 Euro
up to 3 kg 32,00 Euro 52,00 Euro
up to 4 kg 35,00 Euro 61,00 Euro
up to 5 kg 38,50 Euro 70,00 Euro
up to 6 kg 41,50 Euro 79,50 Euro
up to 7 kg 44,50 Euro 88,50 Euro
up to 8 kg 47,50 Euro 98,00 Euro
Hongkong, Indonesien, Malaysien, Neuseeland, Singapur
up to 0,5 kg 3,50 Euro 3,50 Euro from 320,- Euro order value
up to 1 kg 7,00 Euro 7,00 Euro
up to 2 kg 16,00 Euro 28,00 Euro
up to 3 kg 35,00 Euro 49,50 Euro
up to 4 kg 39,50 Euro 58,50 Euro
up to 5 kg 43,50 Euro 68,00 Euro
up to 6 kg 48,00 Euro 77,00 Euro
up to 7 kg 52,50 Euro 86,00 Euro
up to 8 kg 56,50 Euro 95,00 Euro

Express shipping takes usually a couple of days, standard shipping takes a couple of weeks. If you want to have your order quickly we suggest to choose Express shipping.


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Crucial Response Records | Von-der-Mark Str. 31 / HH | 47137 Duisburg | Tel: 0203 / 455 79 39 | E-Mail: order[at]crucialresponse[punkt]com
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