Shipping & Returns
Ordering information:
You can order through our online store, per email order@crucialresponse.com or by telephone +49 203 455 79 39. You can reach us between 10 am in the morning till 7 pm in the evening. You can leave us a message if we can't answer the telephone. Please leave your name and phonenumber, we will get back to you as soon as possible.
Payment within Germany
bank transfer
Peter Hoeren
Account: 80184
Bank: Stadtsparkasse Oberhausen
Bank code: 36550000
Direct Debit
We debit the amount to be paid from your bank account. This method of payment is possible only from the third order.
Payment information within the EU:
Bank transfer
Peter Hoeren, IBAN: DE43365500000000080184, BIC/SWIFT: WELADED1OBH
Paypal: our paypal address is hq@crucialresponse.de
Payment information outside the EU and oversea:
Paypal: our paypal address is hq@crucialresponse.de
Please notice that we have to charge you the paypal fees when ordering by paypal!
Minimum Order
No minimum order required – only buy what you need!
If you are in Germany and want to drop you are always welcomed. We don't run a regular shop, just an online mailorder only. Just to make sure that someone is here get in contact with us first by mail or give us a call.
Shipping
All packages are shipped with DPD within Germany, we shipp with DHL to foreign countries.
Custom & tax charges International customers will be responsible for all customs, duties and tax charges, which may vary from country to country. Crucial Response has no control over these charges and they are not included in our Product or Shipping and Handling fees.
Shipping Costs
Here are the shipping cost. With additonal weight shipping cost rise automatically. If you have any questions feel free to ask.
| Country | Weight | Shipping Cost | Free Shipping | |
| Germany | up to 30 kg | 5,00 Euro | from 100,- Euro order value | |
| Country | Weight | Shipping Cost | Free Shipping | |
| Austria, Belgium, Bulgaria, Denmark, Netherlands, Luxembourg, Romania | up to 0,5 kg | 3,50 Euro | from 130,- Euro order value | |
| up to 2 kg | 6,50 Euro | |||
| up to 5 kg | 8,00 Euro | |||
| up to 10 kg | 10,50 Euro | |||
|
France, Great Britain, Switzerland
|
up to 0,5 kg | 3,50 Euro | from 160,- Euro order value |
|
| up to 1 kg | 7,00 Euro | |||
| up to 2 kg | 9,00 Euro | |||
| up to 5 kg | 12,50 Euro | |||
| up to 10 kg | 15,50 Euro | |||
|
Czech Republic, Finland, Greece, Irland, Italy, Poland, Portugal, Spain, Sweden
|
up to 0,5 kg | 3,50 Euro | from 190,- Euro order value | |
| up to 1 kg | 7,00 Euro | |||
| up to 2 kg | 9,00 Euro | |||
| up to 3 kg | 16,50 Euro | |||
| up to 6 kg | 20,00 Euro | |||
| up to 9 kg | 23,50 Euro | |||
|
Croatia, Norway, Russian Föderation, Ukraine, Hungary
|
up to 0,5 kg | 3,50 Euro | from 260,- Euro order value | |
| up to 1 kg | 7,00 Euro | |||
| up to 2 kg | 16,00 Euro | |||
| up to 4 kg | 28,50 Euro | |||
| up to 6 kg | 31,50 Euro | |||
| up to 8 kg | 36,00 Euro | |||
| up to 10 kg | 39,50 Euro | |||
|
|
Standard | Express | ||
|
Canada, USA
|
up to 0,5 kg | 3,50 Euro | 3,50 Euro | from 290,- Euro order value |
| up to 1 kg | 7,00 Euro | 7,00 Euro | ||
| up to 2 kg | 16,00 Euro | 28,00 Euro | ||
| up to 3 kg | 29,50 Euro | 42,00 Euro | ||
| up to 4 kg | 31,50 Euro | 49,00 Euro | ||
| up to 5 kg | 33,50 Euro | 55,50 Euro | ||
| up to 6 kg | 35,50 Euro | 62,50 Euro | ||
| up to 7 kg | 38,00 Euro | 69,00 Euro | ||
| up to 8 kg | 40,00 Euro | 75,50 Euro | ||
|
Argentinia, Australia, Brasil, Chile, Japan, Philippine
|
up to 0,5 kg | 3,50 Euro | 3,50 Euro | from 320,- Euro order value |
| up to 1 kg | 7,00 Euro | 7,00 Euro | ||
| up to 2 kg | 16,00 Euro | 28,00 Euro | ||
| up to 3 kg | 32,00 Euro | 52,00 Euro | ||
| up to 4 kg | 35,00 Euro | 61,00 Euro | ||
| up to 5 kg | 38,50 Euro | 70,00 Euro | ||
| up to 6 kg | 41,50 Euro | 79,50 Euro | ||
| up to 7 kg | 44,50 Euro | 88,50 Euro | ||
| up to 8 kg | 47,50 Euro | 98,00 Euro | ||
|
Hongkong, Indonesien, Malaysien, Neuseeland, Singapur
|
up to 0,5 kg | 3,50 Euro | 3,50 Euro | from 320,- Euro order value |
| up to 1 kg | 7,00 Euro | 7,00 Euro | ||
| up to 2 kg | 16,00 Euro | 28,00 Euro | ||
| up to 3 kg | 35,00 Euro | 49,50 Euro | ||
| up to 4 kg | 39,50 Euro | 58,50 Euro | ||
| up to 5 kg | 43,50 Euro | 68,00 Euro | ||
| up to 6 kg | 48,00 Euro | 77,00 Euro | ||
| up to 7 kg | 52,50 Euro | 86,00 Euro | ||
| up to 8 kg | 56,50 Euro | 95,00 Euro | ||
Express shipping takes usually a couple of days, standard shipping takes a couple of weeks. If you want to have your order quickly we suggest to choose Express shipping.
