Shipping & Returns
Ordering information:
You can order through our online store, per email order@crucialresponse.com or by telephone +49 203 455 79 39. You can reach us between 10 am in the morning till 7 pm in the evening. You can leave us a message if we can't answer the telephone. Please leave your name and phonenumber, we will get back to you as soon as possible.
Payment information within the EU:
Bank transfer: Peter Hoeren, IBAN: DE43365500000000080184, BIC/SWIFT: WELADED1OBH
Paypal: our paypal address is hq@crucialresponse.de
Payment information outside the EU and oversea:
Paypal: our paypal address is hq@crucialresponse.de
Please notice that we have to charge you the paypal fees when ordering by paypal!
Minimum Order
No minimum order required – only buy what you need!
Shipping
All packages are shipped with DHL.
Custom & tax charges International customers will be responsible for all customs, duties and tax charges, which may vary from country to country. Crucial Response has no control over these charges and they are not included in our Product or Shipping and Handling fees.
Shipping Costs
Here are the shipping cost. With additonal weight shipping cost rise automatically. If you have any questions feel free to ask.
| European | Weight | Shipping Cost | Free Shipping | |
| Austria, Belgium, Denmark, Netherlands and Luxembourg | up to 0,5 kg | 3,45 Euro | from 130,- Euro order value | |
| up to 2 kg | 6,37 Euro | |||
| up to 5 kg | 7,98 Euro | |||
| up to 10 kg | 10,13 Euro | |||
|
France, Great Britain, Ireland and Switzerland
|
up to 0,5 kg | 3,45 Euro | from 160,- Euro order value | |
| up to 1 kg | 7,00 kg | |||
| up to 2 kg | 8,60 Euro | |||
| up to 5 kg | 12,16 Euro | |||
| up to 10 kg | 15,20 Euro | |||
|
Czech Republic, Finland, Greece, Hungary, Italy, Poland, Portugal, Spain and Sweden
|
up to 0,5 kg | 3,45 Euro | from 190,- Euro order value | |
| up to 1 kg | 7,00 kg | |||
| up to 2 kg | 8,60 Euro | |||
| up to 3 kg | 13,54 Euro | |||
| up to 6 kg | 16,60 Euro | |||
| up to 9 kg | 19,66 Euro | |||
|
Norway
|
up to 0,5 kg | 3,45 Euro | from 240,- Euro order value | |
| up to 1 kg | 7,00 kg | |||
| up to 2 kg | 13,90 Euro | |||
| up to 4 kg | 28,27 Euro | |||
| up to 6 kg | 31,92 Euro | |||
| up to 8 kg | 35,56 Euro | |||
| up to 10 kg | 39,20 Euro | |||
|
Croatia, Romania and Russia
|
up to 0,5 kg | 3,45 Euro | from 300,- Euro order value | |
| up to 1 kg | 7,00 kg | |||
| up to 2 kg | 13,90 Euro | |||
| up to 3 kg | 31,89 Euro | |||
| up to 4 kg | 34,99 Euro | |||
| up to 5 kg | 38,08 Euro | |||
| up to 6 kg | 41,17 Euro | |||
| up to 7 kg | 44,27 Euro | |||
| up to 8 kg | 47,36 Euro | |||
| Standard | Airmail | |||
|
Canada und USA
|
up to 0,5 kg | --- | 3,45 Euro | from 270,- Euro order value |
| up to 1 kg | --- | 7,00 Euro | ||
| up to 2 kg | 13,90 Euro | 27,80 Euro | ||
| up to 3 kg | 29,04 Euro | 41,97 Euro | ||
| up to 4 kg | 31,18 Euro | 48,66 Euro | ||
| up to 5 kg | 33,32 Euro | 55,35 Euro | ||
| up to 6 kg | 35,46 Euro | 62,03 Euro | ||
| up to 7 kg | 37,75 Euro | 68,72 Euro | ||
| up to 8 kg | 39,75 Euro | 75,41 Euro | ||
|
Argentinia, Australia, Brazil,Chile and Japan
|
up to 0,5 kg | --- | 3,45 Euro | from 300,- Euro order value |
| up to 1 kg | --- | 7,00 Euro | ||
| up to 2 kg | 13,90 Euro | 27,80 Euro* | ||
| up to 3 kg | 31,89 Euro | 49,29 Euro* | ||
| up to 4 kg | 34,99 Euro | 58,42 Euro* | ||
| up to 5 kg | 38,08 Euro | 67,54 Euro* | ||
| up to 6 kg | 41,17 Euro |
76,67 Euro* |
||
| up to 7 kg | 44,27 Euro | 85,80 Euro* | ||
| uo to 8 kg | 47,36 Euro | 94,93 Euro* | ||
